Our quality charter
A fair price does not mean a cut-price service. Our prices are low because everything is done remotely: no travel, no shop, no hidden costs. You pay for the repair, not the mileage. To prove it, we make three commitments.
1. Satisfaction or money back
Not satisfied with a session, a service or your month of subscription? We refund you in full, no questions asked.
- Request within 14 days of payment, by e-mail or phone.
- Refund to the card used, within 14 days.
- For a subscription, the month concerned is refunded and you can stop whenever you like.
2. The lowest price
Found it cheaper elsewhere for the same service? We match that price.
- Same service: same content and duration, offered by a company in France.
- Verifiable public price: web link or written quote less than a month old, sent to us before payment.
- The matched price replaces other discounts (launch offer, referral): it is not added to them.
3. Repair guaranteed for 60 days
The slightest problem comes back on what we repaired within 60 days? We give you 30 minutes of free support to fix it, and 10% off your next service.
- Valid for 60 days after the repair, for the problem we fixed.
- 30 minutes free of charge to put the repair right.
- 10% off your next paid session or service.
Home visit: the service itself is covered by these guarantees, but not the travel fee (€75). It is not refunded or price-matched, and a new home visit during the 60-day guarantee is charged.
Our commitments for every job
- We never connect without your request and consent. You see everything and can stop at any time.
- Fixed price, known and paid in advance by card: no surprise bill.
- A session lasts 33 minutes at most, and your computer must work at the end.
- A written report after every job: what was done and what to keep an eye on.
- We do not sell hardware: our advice is neutral.
- Service in French, German, English and Alsatian.
How to request a refund or a price match?
Write or call us with your customer code. If a disagreement remains, you can turn to the consumer mediator free of charge.