Frequently asked questions
Answers to the questions I am asked most often.
Where do you work?
Remotely, anywhere in France. At your home or premises, within 20 km of Wolfisheim: Strasbourg, Eckbolsheim, Lingolsheim, Illkirch-Graffenstaden, Schiltigheim and the other towns of the Eurométropole.
When do you open?
Maintenance 67 opens on 2 January 2027, Monday to Friday from 9 am to 6 pm. You can already book your place to benefit from the opening offer.
How much does a repair cost?
Without a plan: €50 an hour, charged per 30 minutes. At home, the call-out fee is €30 within 20 km of Wolfisheim. Plans start at €9.90 a month incl. tax.
How does remote support work?
You call me, open the free RustDesk program and text me the two pieces of information it shows. I connect with your consent, you see everything I do and you can stop at any time by closing the window.
Is remote support safe?
Yes. The connection password changes every time and is only valid for one session. I cannot connect without you, and you receive a written report of everything that was done.
Do you work on Macs?
Yes, I repair Windows and Mac computers, as well as Windows and Linux servers for businesses.
Do you work for businesses?
Yes: maintenance of workstations and servers, security reviews, attack simulation and staff awareness training. Business prices are shown excluding tax.
Is there a minimum term for the plans?
Plans run for 12 months, then continue month by month and can be cancelled with 1 month's notice.
My computer runs Windows 10, what should I do?
Enrol it in Extended Security Updates, free for individuals in France until 12 October 2027, then plan the move to Windows 11 or a new computer. I can take care of it remotely.
I think I've been hacked, what should I do?
Disconnect from the internet, delete nothing and change your passwords from another device. Call me: I'll check your computer and help you take back control. Businesses have an emergency line from 7 am to midnight.
Can't find your answer?
Call me: I'll answer simply, with no obligation.