Maintenance plans
A fixed monthly price, regular maintenance and a report after every job. Prices include tax for individuals and exclude tax for businesses (VAT not applicable, art. 293 B of the French Tax Code).
Referral: 3 months free, starting now
Referred by a customer? Give their referral code (PAR-…) when you sign up: with a 12-month commitment, the last 3 months of your first year are free.
Already a subscriber? Give your referral code (PAR-…) to friends and family, never your customer code: for every 5 referred customers, you get 1 month free at the end of your subscription year.
Referral valid on Essentiel, Sérénité, Pro Poste and Pro Serveur plans. Cannot be combined with the opening offer.
Payment: online only, by bank card, always in advance
All payments are made online only, by bank card, on a secure payment page. No cash, no cheques, and never any payment to the technician, even when he comes to your home.
You always pay in advance. Outside a plan, each 30-minute session is paid before it starts, including when the technician comes to your home; the travel fee is also paid in advance.
A session lasts 30 minutes. The technician always finishes one thing before starting another: at the end of the session, your computer works. If there is work left, you choose: a new session paid in advance straight away, or the rest on another day.
Individuals
Essentiel
9,90 € per month incl. tax
- 1 computer
- Full maintenance every 3 months
- Hardware diagnosis
- Report after each maintenance
- Response within 48 business hours
Sérénité
Most complete28,90 € per month incl. tax
- 1 computer, +€5 per extra computer (3 maximum)
- Full maintenance every month
- Virus and adware removal included
- 30 min of remote support per month
- Report after each maintenance
- Response within 24 business hours
Businesses
Pro Poste
29 € excl. tax per computer per month
- Full maintenance every month
- Virus removal included
- 2 sessions of 30 min of remote support per month, per 5 computers
- Report after each maintenance
- Response within 24 business hours
Pro Serveur
149 € excl. tax per server per month
- Monthly audit and maintenance (Windows Server and Linux)
- Checks of backups, security and accounts
- 4 sessions of 30 min of remote support per month
- Monthly report for management
- Response within 4 business hours
Businesses: work outside opening hours
Surcharge calculated on the displayed price, paid in advance online by bank card like all our services.
| Monday to Friday | 9 am – 6 pm: displayed price 7 – 9 am and 6 – 7 pm: +20% 7 pm – midnight: +50% |
|---|---|
| Saturday | Until 6 pm: +20% 6 pm – midnight: +50% |
| Sundays and public holidays | All day, until midnight: +50% |
No work between midnight and 7 am.
The contract, in plain words
| Set-up fee | €29 incl. tax (individual), €79 excl. tax (business), one-off |
|---|---|
| Commitment | 12 months, then month to month, cancellable with 1 month's notice |
| Payment | By bank card only: monthly, or yearly with the last 2 months free (11th and 12th months). During the opening offer, whether you pay monthly or yearly: 50% off the first 3 months and the 12th month free (this offer replaces the 2 free months) |
| Outside a plan | €60 incl. tax per 30-min session · at home (within 15 minutes' drive of Wolfisheim, one day a month by grouped appointment): €75 travel fee |
| Business hours surcharges | Outside opening hours, surcharge on the displayed price: +20% from 7 to 9 am, from 6 to 7 pm and on Saturdays until 6 pm; +50% from 7 pm to midnight, on Saturdays from 6 pm to midnight, on Sundays and public holidays. No work between midnight and 7 am. |
| Payment method | Always in advance, online only by bank card. No payment in cash, by cheque or to the technician, even at home. Outside a plan, each 30-minute session and each trip are paid before starting. |
| Windows reset | €35 incl. tax, remotely. Before the job, you back up your personal data yourself and sign a waiver: Maintenance 67 is not responsible for its deletion. |
| Backing up your data | €25 incl. tax. I back up your documents, photos and emails to your own storage (external hard drive, USB stick or your online storage), never on my side. We check together that everything was copied before the reset. |
| Advice on buying a computer | €35 incl. tax for 30 minutes. Based on your needs and budget, I present the strengths and weaknesses of the models you're interested in, and explain why. If you wish, I can put you in touch with a partner company for the purchase. |
| Hardware | I don't sell hardware: it is supplied and invoiced directly by a partner supplier |
| Cancellation right (individuals) | 14 days after signing to change your mind. If you ask me to start before the 14 days are over, a completed job can no longer be cancelled or refunded, and a plan already started remains payable for the period used. Withdrawal form (in French) |
A question before you sign up?
Call me: I'll help you choose the right plan, with no obligation.